Privacy Policy
This Privacy Policy explains how Conceptmates (“we”, “us”, “our”) collects, uses, and protects information when you use this website and submit forms.
Information we collect
- Contact details: name, email address, and phone number you provide in our form.
- Scheduling details: selected date and time for a kickoff/consultation request.
- Usage data: pages viewed, clicks, scrolling, and similar interactions, captured by our analytics provider as described under “Analytics and session recording”.
- Technical data: basic logs your browser and our server may generate (for example IP address, user-agent, and timestamps) for security and troubleshooting.
How we use your information
- Respond and communicate about your request and confirm scheduling.
- Provide services you ask for, including project discussions and consultations.
- Security and reliability, including preventing abuse and diagnosing issues.
Legal bases (where applicable)
Depending on your location, we process personal data based on one or more of the following: your consent, performing steps at your request, and our legitimate interests in operating a secure website and responding to inquiries.
Sharing and disclosures
We do not sell your personal information. We may share data only as needed to operate the site and respond to you, such as with:
- Google — form submissions are recorded in a Google Sheet via Google Apps Script.
- Microsoft — Microsoft Clarity provides our website analytics (see below).
- Hosting and infrastructure providers that run the website.
- Legal requests if required by law, regulation, or valid legal process.
Analytics and session recording
We use Microsoft Clarity to understand how visitors use this site. Clarity records how pages are used — clicks, scrolling, and navigation — and combines this into heatmaps and session replays. This helps us find broken or confusing parts of the site.
We configure Clarity to mask the fields you type into. The name, email address, and phone number you enter in our form are hidden from session replays, and we do not use Clarity to read what you type. Microsoft may process this data as described in the Microsoft Privacy Statement.
If your browser sends a “Do Not Track” signal, we do not load Clarity at all. You can also block it with most privacy extensions or ad blockers.
Data retention
We keep your form submissions only as long as necessary to handle your request, maintain records, and meet legal or business requirements. We may delete or anonymize data when it is no longer needed.
Your choices and rights
You may request access, correction, or deletion of your information, or object to certain processing, subject to local laws. To make a request, contact us using the details below.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.
International visitors
If you access the site from outside our operating country, your information may be processed in other jurisdictions with different data protection laws.
Contact
If you have questions about this policy or want to make a privacy request, email us at hello@conceptmates.com.